Bet Builder Feature

Players can self-exclude for 6 months to 5 years or permanently. Cool-down periods available. Multiple limit-setting options for deposits, losses, and session times. Reality check features at customizable intervals (15 min, 30 min, 1 hour). Account closure procedures clearly outlined.

Verification required for deposits over €1,000 or cumulative withdrawals over €2,330. Processing time stated as 'within the following working day' for withdrawals. Documents can be uploaded via website, email, or mobile app. Clear list of acceptable documents provided.

Clause 8.10 states: 'NetBet holds customer funds in separate bank account(s). Maltese law ensures these funds cannot be seized in insolvency/bankruptcy and are recognized as belonging to players, not the company.'

Two-tier complaint system: Customer service responds within 10 days, escalation available to complaint@netbet.com. Independent ADR through eCOGRA available for unresolved disputes. EU players can use Online Dispute Resolution platform.

Minimum deposit: €10. Minimum withdrawal: €10. No pre-set deposit limits imposed by operator (player sets own limits). Instant deposits for most payment methods.

1.5% fee applies to all withdrawals of €500 or more (or equivalent in other currencies). Fee applies to total withdrawal amount. Example: €1,000 withdrawal = €15 fee. This is significantly higher than industry standard.

Clause 13.16: Single bets of 30% or more of total balance (including bonus) considered 'irregular playing patterns.' Equal, zero, or low-margin bets also flagged. NetBet can 'withhold withdrawals and/or confiscate all winnings and bonuses' for irregular play. Clause 14.6: Any withdrawal request before playthrough completion voids entire bonus and all winnings from it.

Clause 6.1.20: If accounts operate 'systematically' or use 'specific betting techniques,' NetBet can close accounts and retain all funds except original deposit. Clause 17.9: 16 different reasons listed for account suspension/closure with fund withholding. Very broad discretion given to operator.

Clause 13.18: 'A turnover of at least 1 times the value of deposits needs to be reached before a withdrawal can be requested.' If not met, NetBet charges 10% administrative fee on deposit value. This effectively prevents quick deposit/withdrawal cycles.

Clause 14.15: Web-Wallet deposits NOT eligible for ANY deposit bonus, welcome offer, or promotional reward. Clause 14.5.1: 13 countries excluded from casino bonuses. Clause 14.5.2: 24 countries excluded from sports bonuses. Clause 14.25-14.26: Very broad 'Bonus Seeker' definition can result in permanent bonus ban and account closure.