7 Extra - Weekly Match Prediction Game

Customer funds are held in a 'Designated Client Account' separate from company funds, with bank acknowledgment that funds are held on trust. Meets Gambling Commission requirements for 'medium protection' level.

Registered with GAMSTOP for self-exclusion (6 months, 1 year, or 5 years). Multiple self-help tools available. Dedicated Safer Gambling pages and customer support for gambling-related concerns.

Clause 5.12 states: 'We do not charge fees for any deposit method' - though notes some banks may impose their own fees.

Three-tier complaint system: Customer Services Team (Live Chat), Second Opinion team (second_opinion@willhill.com), and independent IBAS adjudication if unresolved within 8 weeks.

Clause 9.2 states they will process withdrawal for full available balance even if less than minimum withdrawal threshold, with Customer Services assistance.

Multiple clauses (8, 10, 11.8) allow voiding transactions and withholding winnings for Errors, Malfunctions, Interruptions, suspected Prohibited Practices, or regulatory requirements - even when issues are 'not obvious to you or us'.

Clause 10.1 lists 18 prohibited practices including vague terms like 'betting exploitatively', 'taking unfair advantage', and appearing to deposit/withdraw 'without genuine play'. Consequences include account closure, voided bets, and withheld funds.

After 13 months of inactivity, £3 monthly fee deducted on 28th of each month until balance reaches zero. Account closed after 6 months at zero balance.

Clause 9.3 explicitly states: 'regardless of the amount you stake and no matter how much you appear to have won, you will only be entitled to receive up to the maximum winnings limit.'

Clause 15.2 explicitly disclaims liability for compliance with regulatory obligations including 'safer gambling' and 'social responsibility' requirements - repeated multiple times throughout document.