Welcome Bonus

Players can set deposit limits or exclude themselves from products for any period via email to support@bet-at-home.com. Exclusion becomes effective within 24 hours. Increasing limits or revoking exclusion has a 24-hour cooling-off period.

Complaints processed within 10 days (extendable to 20 days). Players can escalate to eCOGRA for alternative dispute resolution at http://www.ecogra.org/srs/dispute.php. Can also file complaints with Malta Gaming Authority at support.mga@mga.org.mt.

Maximum profit per bet is €20,000. Maximum profit per customer per week is €100,000. These are generous limits compared to industry standards.

Wide range of deposit methods (Apple Pay, Credit Card, eps, Skrill, Klarna, paysafecard, NETELLER, PayPal, Trustly, Aircash, Abon) with no processing fees charged by the operator.

Allows early Cash Out of single, combi, or bet-builder bets (including Partial and Automatic Cashout). Provides flexibility to secure profits or minimize losses before event conclusion.

Excluded countries include: France, USA, Turkey, Albania, Belgium, Spain, Portugal, Denmark, Czech Republic, Croatia, Romania, Bulgaria, Australia, Greece, Russia, Israel, Iraq, Iran, Syria, Afghanistan, Hungary, UK, North Korea, Sweden, Serbia, Bosnia, Slovakia, Poland, Netherlands, Montenegro, Gibraltar. Using VPN/proxy to circumvent results in account closure and forfeiture of winnings.

Deposited amounts are locked until rollover conditions are met or expire. Bonus funds and winnings remain locked. If participation conditions not met by promotion end, bet-at-home can cancel all bonus funds and resulting winnings. Specific wagering requirements not clearly stated in general T&C.

Section B states: 'bet-at-home reserves the right to delay withdrawal requests at its own discretion if a sports event is under suspicion of betting fraud or manipulation.' Section E.23 allows withholding payments 'in the event of any suspicion of criminal activity' until court decision. No timeframes specified.

After 12 months of no activity (no login/logout), account becomes inactive. Fee is 5 EUR or 5% of balance (whichever higher) charged monthly until balance reaches zero. 30-day warning provided. Alternatively, operator may close account and appropriate funds after 5 years.

Section E.2 states: 'Should we have reasonable suspicion that any of our customers has opened multiple accounts... we reserve the right... to lock the account immediately and the customer shall forfeit all their winnings. Customers should also note that their original deposits will not be refunded.'

Section B.5 states: 'It's at bet-at-home's sole discretion to refuse individual bets or to limit the stakes. Furthermore bet-at-home reserves the right to exclude users from the participation in betting and gambling without giving reasons.'

Section I.6 requires customers to provide ID and additional documents within 30 days upon request for withdrawal processing. Section E.11 states if KYC cannot be completed due to lack of cooperation, account may be immediately closed or locked.

Section B.1 states: 'Since April 1, 2025, a 5% tax has been applied to stakes placed by customers who are domiciled or habitually resident in the Republic of Austria... a contribution of 5% of betting winnings with real-money will be withheld.'